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What time is your office open?
The office is open from 8.30am to 7.00pm during the winter months, and from 8.00am to 9.00pm during summer.
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What time can I check in?
You can check in from 12.00 noon for campsites and 2.00pm for accommodation.
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What time can I check out?
Check out is at 10.00am.
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How can I pay for my reservation?
We accept Amex, Mastercard, Visa and cash.
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When do I pay?
Full payment is due on your arrival.
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Do you accept pets?
No, sorry, we have a strict "No animal" policy.
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Do you have a playground?
Yes, we have a children's playground located near the main facilities.
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How far away is Hot Water Beach?
Hot Water Beach is 8km by road.
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Can I walk to Hot Water Beach?
There is no coastal walk to Hot Water Beach. Hot Water Beach is 8 km by road. We do not advise walking as the roads are very busy and do not have foot paths.
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When can I go to Hot Water Beach?
You can access Hot Water Beach up to 2 hours either side of low tide. See notice board at reception for tide times.
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When can I go to Cathedral Cove?
The walk to Cathedral Cove is not affected by tide, so you can go there at any time. At very high tide, you may not be able to pass through the cave without getting your feet wet.
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Do you have internet facilities?
Yes, we have an Internet room priced at $2.00 per 15minutes. Wireless internet connection for use with laptop computers is available for $4.00 per 30 minutes.
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Can we hire linen?
Yes, linen (duvet and set of sheets) is available to hire for $5.00 and $1.00 per towel.
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Do you have laundry facilities?
Yes, we have washing machines and dryers priced at $4.00 each per cycle.
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Do you have a shop onsite?
No, we do not have a shop on site. The Hahei Store is located 8 minute’s walk from the resort.
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Do you have restaurant on site?
No, we do not have a restaurant on site. Restaurants, takeaways and an ice-cream parlour (seasonal opening) is located 8 minutes walk from the resort in Hahei Village.
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Can we drink the water in the holiday park?
Yes you can, the water is supplied from our own deep well and is tested regularly.
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