Summer Peak Season and Easter FAQ's

Do you want to stay with us in the 'silly season'? From Christmas and through January we are chokka-block full with Kiwi families and the few lucky overseas visitors for whom we can find space during our Summer Peak Season.

We love that many families come back year after year, and we want to make sure that everyone who stays with us has a happy, fun and safe holiday. This means that we operate a little differently for Peak Season than we do in the rest of the year. These questions also apply to the Easter weekend.

These FAQs should answer any questions you have about our Summer Peak Season and Easter. If you still have a query, feel free to give us a call on 07 8663889 or email info@haheiholidays.co.nz before sending through your request.

It is important to read our Resort rules and Reservation Terms and Conditions for more information.

What dates does Peak Season cover?
What dates does Easter cover?
When can I book for Peak Season?
Why can I not make a confirmed booking for Peak Season right now?
Can I book for just one or two nights?
When do I have to pay?
We're all chipping in for our holiday, can we pay you separately?
When can I check in?
When do I have to check out?
Can I request a specific site or accommodation unit?
Can I be next to my friends/family?
We're a big group of friends, can we book lots of sites together?
Can we book one site and have different people staying on it at different times?
My family has been staying with you since the 1960's, will you give me priority on my choice of accommodation?
How many people can stay in my site or on my room?
Can we have visitors over for dinner?
Can we have visitors stay overnight?
Can we have a New Years party?
What can I fit on my site?
Where do we park our cars, trailer, boat etc?
Do you have a security guard?

What dates does Peak Season cover?

From 25th December 2017 to 6th February 2018

What dates does Easter cover?

14th April to 17th April 2017

When can I book for Peak Season?

Many of our repeat guests hand in their request form for next year while they are on their summer holiday. If you have not done this then you will need to book and pay in full via our website. Simply choose your dates and fill in your details. Use the comments box for any extra information you think we may need to know.

Why can I not make a confirmed booking for the following Peak Season right now?

We give priority to our many loyal guests who come back year after year. We process our requests according to the guests' history with us prior to opening up the on-line bookings.

Can I book for just one or two nights?

We have a minimum nights stays for Peak Season and Easter. Other long weekends have a 2 night minimum stay. If you can only stay for less than the minimum requirement, send us an enquiry or give us a call to see what we can do for you. We do give priority to bookings that meet our minimum stay requirements.

When do I have to pay?

When booking you will be charged in full and 50% of your booking total is non-refundable for Peak Season and Easter. Please see our Reservation Terms and Conditions for more information.

When can I check in?

You can check in from 2pm for accommodation and 12pm for camping. Please do not ask for an early check in during Peak Season.

When do I have to check out?

Please check out by 10am at the latest. Because we are so busy during Peak season, we do not have space for you to keep your vehicle or belongings inside the Resort after your check out time. Please do not ask for a late check out.

Can I request a specific site or accommodation unit?

Yes, simply write in the comments box on your request form what site or area or unit you want. It's also worth mentioning if you've been there before (although we do have everyone's site history on record), if you want to be next to other people booking, and if you are flexible with your dates. It all helps us place you in the best spot available for you.

Can I be next to my friends/family?

Of course! We try our very hardest to accommodate everyone's requests so you can catch up with your rellies and friends for the holidays. We do require each separate site/unit to be booked separately so we can keep track of everything. When you request your site please write the names(in the comments box) of the other families that you want to be next to (and the sites they are requesting, if you know).

Please note that if we receive more than one booking in your name, it will be rejected.

We're a big group of friends, can we book lots of sites together?

We are a family oriented holiday resort, so if you're looking for a place to party we suggest you look elsewhere. However, if your group wants a relaxed and friendly vibe, and is happy to abide by our Resort rules, including noise and alcohol restrictions, we welcome you to our place. You can request sites together (mention who you want to be next to on your request form) and we'll see what we can do. Make sure you understand our terms of booking ie each site is to be booked individually and each guest is booked onto a specific site, with a maximum of 5 per site.

Can we book one site and have different people staying on it at different times?

You are welcome to have visitors stay with you at different times, for a nightly fee, (within the limit of 5 people per site, or the maximum number allowed in your room). However the person who has booked the site/room (the 'reservation holder') has to be staying there for the whole period of the booking.

My family has been staying with you since the 1960's, will you give me priority on my choice of accommodation?

We just love that so many families come to see us every year, some going back several generations. We operate our priority system according to site/room history rather than your general visiting history, although of course we do take your family's loyalty into consideration. 'Site history' means how many years you have been on the same site/in the same unit, for the same dates .

How many people can stay in my site or on my room?

You can have up to 5 people stay on a camping site, or, for accommodation, the maximum number shown in the Room Descriptions. Please give us a call or email if your family has more than this maximum number, and we'll help you consider options.

Can we have visitors over for dinner?

Your visitors are very welcome any time between 9am and 10pm. Please ask them to register at Reception (there is a small day visitor fee) before they go to visit you, so we can help them find you and keep track of who's on site. As we are so busy during Peak Season, they will need to park their car outside the Resort and walk in. You are responsible for all your visitors and making sure they abide by our Resort rules (including leaving the property by 10pm).

Can we have visitors stay overnight?

As long as you will not exceed the maximum number of people allowed on your site or in your room, you may have visitors stay overnight, just ask them to pop into Reception to register and pay the nightly fee.

Can we have a New Years party?

New Year's Eve is a light-hearted, family event at our Resort, we sometimes have a kids disco in the evening and families celebrate together. We do not tolerate any excessive drinking or loud parties, and expect all guests to respect their neighbours who may be trying to sleep. Quiet time is 10.30pm although we do give some leeway until midnight on this evening only. Our Resort rules on behaviour, alcohol, and noise always apply.

What can I fit on my site?

Our camping sites are all approximately 8x8m, so can easily fit your tent or caravan, plus your car or trailer and a picnic table or gazebo, or whatever you want to bring. However all your belongings, including vehicles, must fit within the boundaries of your site (it's worth checking with us for exact dimensions if you plan to bring a lot). You cannot park cars or trailers on empty sites or green spaces nearby, or on the road edge outside your boundary.

Where do we park our cars, trailer, boat etc?

You may park on your camping site whatever fits within the site boundaries. If you have extra trailers or boats etc that do not fit on your site, or in your allocated parking (for accommodation), we have some extra space available for a daily fee, on a first come first served basis.

Do you have a security guard?

Yes, our Security guard patrols at night during Summer Peak Season, and is on hand to take care of disturbances.

Can we run a generator?

Sorry, no. No exceptions.

 

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+64 (0)7 866 3889

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0800 2HAHEI (242434)

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