COVID-19 POLICY UPDATE EFFECTIVE FOR STAYS FROM 20 DECEMBER 2021

ALL guests 12 years+ will require NZ Government Approved Vaccination Certificates from 20 December 2021. Click here for Covid-19 Policy.

Covid-19

Your health and wellbeing will always be our highest priority.

Rest assured, we are committed to the safety of all our guests, team, and visitors.

We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 restrictions.

If you cannot find the information you are looking for below, please email our team to assist.

FOR ALL STAYS BEFORE 20TH DECEMBER 2021, PLEASE SEE THE LATEST COVID-19 INFORMATION BELOW

FOR ALL STAYS FROM 20 DECEMBER 2021, CLICK HERE FOR THE NEW COVID-19 POLICY UPDATE

BOOK DIRECTLY WITH US FOR ALERT LEVEL GUARANTEES

We are able to offer flexible Covid-19 related cancellation options for bookings made directly with us. If there is a government-mandated travel restriction that impacts you during the following times:

Non-Peak Booking Period | You choose either a full refund or a full credit.

Peak Booking Period | You will receive a full credit to rebook at a later date.

See our full Terms & Conditions for full details.

Bookings made via third-party websites will be subject to their terms. Please contact them directly to find out more or to make changes.

Hahei Beach Resort will remain open at all Covid-19 Alert Levels as we are an essential service.

ALERT LEVEL 1&2 |  We are open for business with strict guidelines in place. All guests, staff, and visitors are required to scan or sign in on arrival. See below for the safety measures we have in place.

ALERT LEVEL 3&4 |  We only remain open as an essential business for emergency accommodation and essential workers. All guests, staff, and visitors are required to scan or sign in on arrival. See below for the safety measures we have in place. We are still taking online and phone bookings.

If you are staying with us and the NZ Government moves to an Alert Level 4, please contact reception to make arrangements to leave the Resort early. In the event that you cannot leave within the government required time, we will do our best to accommodate you safely.

 

SAFETY MEASURES

We have high standards and protocols to maintain a safe environment for all our guests, staff and visitors, with additional cleaning, disinfecting, and sanitisation.
The following key measures are in place and will be revised according to any NZ Ministry of Health Guidelines:

 

CONTACTLESS CHECK-IN & CHECK-OUT | We can arrange this for you, please make arrangements with us at the time of your booking.

CONTACTLESS PAYMENT | Please use the paywave machines or online payment methods.

QR CODE SCANNING | Scanning the QR code and registering all guests, and visitors, on arrival at Hahei Beach Resort is mandatory for contact tracing purposes. Please use the sanitisers provided.

SOCIAL DISTANCING | Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay.

HAND HYGIENE | Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses.

GUEST ROOMS | We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to high-touch items. 

SHARED SPACES | We have increased the frequency of cleaning and disinfecting our shared spaces, with a focus on the counter at the front desk, door handles, public bathrooms, kitchens, laundry, and room keys.

We kindly ask you to consider your fellow Resort guests and our team by wearing a mask, maintaining social distance, using the sanitisers provided, disposing of all rubbish in the bins, and taking all your personal items with you.

HOT TUBS | Will not be operational at Alert Levels 3 and 4.

RESTAURANTS & BAR | We will be operating under NZ Government regulations at all times. Please follow us on social media to stay up to date with opening details.

BACK OF HOUSE | In the spaces where team members work “behind the scenes”, we are increasing the frequency of cleaning and focusing on high-touch areas.

WELLNESS | While we will do everything we can to ensure your stay with us is safe, we would kindly ask you to follow NZ Ministry of Health Guidelines and stay at home if:

  • you are showing symptoms of COVID-19
  • you are a close contact of someone with COVID-19 
  • you have visited a location of interest
  • you have visited a Government COVID-19 MIQ within the last 14 days

AN IMPORTANT COVID-19 POLICY UPDATE | 1 NOVEMBER 2021

There is an important policy change for all bookings from 20 December 2021.

CLICK HERE for the latest Covid-19 Policy Information.

PLEASE TALK TO US

Should you have any questions or need clarification on any point, please don’t hesitate to contact us.

From our family to yours, thank you for your understanding of the measures we have put in place to ensure everyone’s safety. We appreciate your kindness, respect and support of Hahei Beach Resort and look forward to welcoming you in the safest way possible.