Rest assured, we are committed to the safety of all our guests, team, and visitors.
We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 restrictions.
If you cannot find the information you are looking for below, please email our team to assist.
FOR ALL STAYS BEFORE 20TH DECEMBER 2021, PLEASE SEE THE LATEST COVID-19 INFORMATION BELOW
BOOK DIRECTLY WITH US FOR ALERT LEVEL GUARANTEES
We are able to offer flexible Covid-19 related cancellation options for bookings made directly with us. If there is a government-mandated travel restriction that impacts you during the following times:
Non-Peak Booking Period | You choose either a full refund or a full credit.
Peak Booking Period | You will receive a full credit to rebook at a later date.
See our full Terms & Conditions for full details.
Bookings made via third-party websites will be subject to their terms. Please contact them directly to find out more or to make changes.
Should you have any questions or need clarification on any point, please don’t hesitate to contact us.
From our family to yours, thank you for your understanding of the measures we have put in place to ensure everyone’s safety. We appreciate your kindness, respect and support of Hahei Beach Resort and look forward to welcoming you in the safest way possible.