COVID-19 POLICY UPDATE EFFECTIVE FOR STAYS FROM 20 DECEMBER 2021

ALL guests 12 years+ will require NZ Government Approved Vaccination Certificates from 20 December 2021. Click here for Covid-19 Policy.

Covid-19 Vaccination Policy

IMPORTANT COVID-19 POLICY UPDATE

1 NOVEMBER 2021

 
OUR COMMITMENT

Rest assured, we are committed to the safety of all our guests, team, and visitors. We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 Protection Framework. If you cannot find the information you are looking for below, please click here for assistance. Our standard Terms and Conditions apply, except for the following changes:

COVID-19 VACCINATION CERTIFICATES ARE REQUIRED FOR GUESTS 12 YEARS +
FROM 20 DECEMBER  2021

NO VACCINATION CERTIFICATE = NO STAY

As per NZ Government Policy for hospitality businesses, Hahei Beach Resort will be required to operate a no vaccination certificate = no stay policy for all guests and visitors aged 12 years and over. This includes all visitors and wedding guests. 

The Reservation Holder is responsible to ensure the entire group in the booking is fully vaccinated for Covid-19 and can provide the NZ Government Approved Vaccination Certificate prior to their stay.

Children under the age of 12 at the time of their visit will not be required to show proof of vaccination. If you are unable to get a vaccination for medical reasons, you will also be required to show proof of your exemption.

RESPECT

In addition to the health and safety risks, we respectfully ask you to understand that non-compliance of NZ Government Covid Policy results in extensive fines for our business. Your honesty and co-operation will ensure that we can make the most of summer at the beach. This policy will be strictly enforced so please do not ask for exemptions - we cannot legally give them.

We acknowledge that not everyone wishes to be vaccinated against Covid-19. However, in order to properly operate, the Hahei Beach Resort is bound by NZ Government legislation. From 20th December 2021 until such time that the NZ Government lifts the vaccination restrictions for hospitality providers, you will not be able to stay or attend an event, like a wedding, at Hahei Beach Resort if you can not provide proof of vaccination prior to arrival. If you do not provide this before your arrival you will not be allowed access to the Hahei Beach Resort. No refunds will be given if there is a failure to comply.

We require proof of your Covid-19 Vaccination Certificate prior to arrival. Apply now for Vaccination Certificate by visiting the My Covid Record website

7-14 Days Prior to Arrival | Please look out for an email from us with details for your stay:

  • Upload the NZ Government Approved Vaccination Certificate for all eligible guests 12 years +
  • Provide full names of all guests and ages
  • Provide vehicle registration numbers
  • Details for your contactless check-in on arrival

During Your Stay | You may be requested by a member of the Hahei Beach Resort team to verify your certificate when visiting the café, bar and food outlets onsite at Hahei Beach Resort.

IF YOU HAVE AN EXISTING BOOKING 

 

COVID-19 “NO VACCINATION” 

CANCELLATIONS ONLY UNTIL 20TH NOVEMBER 2021

We are providing as much notice of the new Government Vaccination Certificate Policy as we can. This is to allow you time to cancel your current booking if you wish to.

If you currently have a campsite or accommodation booking with a date of stay from 20 December 2021 - 30 April 2022, we are offering you a full refund or credit, valid for 24 months from the date of issue, for any amount paid to Hahei Beach Resort. Cancellations will only be accepted via email reservations@haheiresort.com to notify us if you wish to cancel your booking by 20th November 2021. This is an alternative to the standard cancellation policy which still applies and has a critical date of 1st November 2021 to obtain a refund. This date has now been extended to 20th November 2021.

 

COVID-19 CANCELLATION POLICY EXISTING PEAK-SEASON BOOKINGS

As per our current Terms & Conditions | Peak Season Bookings from 26 December 2021 - 10 February 2022

For existing Peak Season bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions, we will be happy to credit or refund any amount paid to date. We kindly ask that you give us as much notice as possible of any cancellations.

  1. This supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.
  2. This policy only comes into force when the NZ Government notifies of a travel restriction that affects your travel dates.
  3. You have the choice of changing dates (subject to availability) or cancellation with refund for any amount already paid. Obviously if you can support us and rebook that is the preferred option.
  4. If you change dates, the rates for the 'new' period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes. 
  5. Any credit is valid for 24 months from the date of issue and subject to availability.
  6. This applies to domestic travel restrictions only.
  7. This does not cover an event cancellation or an unfavourable weather forecast.

 

COVID-19 CANCELLATION POLICY EXISTING NON-PEAK SEASON BOOKINGS

As per our current Terms & Conditions | Peak Season Bookings

For existing Non-Peak Season bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions, we will be happy to credit or refund you any amount paid to date. We kindly ask that you give us as much notice as possible of any cancellations.

  1. This supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.
  2. This policy only comes into force once the government notifies of a travel restriction that affects your travel dates.
  3. You have the choice of changing dates (subject to availability) or cancellation with refund for any amount already paid. Obviously if you can support us and rebook that is the preferred option.
  4. If you change dates, the rates for the 'new' period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes. 
  5. Any credit is valid for 24 months from the date of issue and subject to availability.
  6. This applies to domestic travel restrictions only.
  7. This does not cover an event cancellation or an unfavourable weather forecast.
 

CRITERIA CUSTOMERS ANNUAL ACCOMMODATION & CAMPSITES

If you do not wish to proceed with your booking due to NZ Government imposed Covid-19 vaccination restrictions, we will transfer your deposit paid and prioritise your standard booking request for the 2022/23 season. Or you may request a full refund. Email us at reservations@haheiresort.com to notify us if you wish to cancel your booking by 20th November 2021. This is an alternative to the standard cancellation policy which still applies and has a critical date of 1st November 2021 to obtain a refund. This date has now been extended to 20th November 2021.

Please email us if you have any questions or wish to cancel your booking.

 

SAFETY MEASURES

 

Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Masks will be available to purchase at reception. We will send you a pre-arrival email with any updated measures required at the time of your stay. 

DIGITAL VACCINATION CERTIFICATES | Will be required from 20 December 2021 for all guests 12 years +. Apply for you certificate now on the My Covid Record website 

CONTACTLESS CHECK-IN & CHECK-OUT | We will be arranging this for you and will be in touch via email prior to your arrival.

CONTACTLESS PAYMENT | Please use the paywave machines or online payment methods.

QR CODE SCANNING | Scanning the QR code and registering all guests, and visitors, on arrival at Hahei Beach Resort is mandatory for contact tracing purposes. Please use the sanitisers provided.

SOCIAL DISTANCING | Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay.

HAND HYGIENE | Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses.

GUEST ROOMS | We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to high-touch items. 

SHARED SPACES | We have increased the frequency of cleaning and disinfecting our shared spaces, with a focus on the counter at the front desk, door handles, public bathrooms, kitchens, laundry, and room keys. We kindly ask you to consider your fellow Resort guests and our team by wearing a mask, maintaining social distance, using the sanitisers provided, disposing of all rubbish in the bins, and taking all your personal items with you.

RESTAURANTS & BAR | We will be operating under NZ Government regulations at all times. Please follow us on social media to stay up to date with opening details.

BACK OF HOUSE | In the spaces where team members work “behind the scenes”, we are increasing the frequency of cleaning and focusing on high-touch areas.

WELLNESS | While we will do everything we can to ensure your stay with us is safe, we would kindly ask you to follow NZ Ministry of Health Guidelines and stay at home if:

  • you are showing symptoms of COVID-19
  • you are a close contact of someone with COVID-19 
  • you have visited a location of interest
  • you have visited a Government COVID-19 MIQ within the last 14 days prior to your stay

FIND OUT IF YOU CAN TRAVEL

Please check the latest domestic travel information from the NZ Government.

CONTACT US

For all Covid-19 related questions, please email us on reservations@haheiresort.com, we will respond as soon as we can. We greatly appreciate your patience as we adapt to meet the Government's requirements at short notice. Let's get through the challenges so we can enjoy summer New Zealand!

 

PLEASE TALK TO US

Should you have any questions or need clarification on any of the new Covid-19 Policy, please contact us.

From our family to yours, thank you for your understanding of the measures we have put in place to meet NZ Government requirements and to ensure everyone’s safety. We appreciate your kindness, respect and support of Hahei Beach Resort and look forward to welcoming you in the safest way possible.

BOOK DIRECTLY WITH US FOR ALERT LEVEL GUARANTEES

We are able to offer flexible Covid-19 related cancellation options for bookings made directly with us. If there is a government-mandated travel restriction that impacts you during the following times:

Non-Peak Booking Period | You choose either a full refund or a full credit.

Peak Booking Period | You will receive a full credit to rebook at a later date.

See our full Terms & Conditions for full details.

Bookings made via third-party websites will be subject to their terms. Please contact them directly to find out more or to make changes.