Terms & Conditions, First Light Hahei, Glamping Site
Reservation Terms and Conditions - 1 April 2021
By making a reservation at Hahei Holiday Resort (The Resort), you agree to abide by these Terms and Conditions.
Reservations are a contract between Hahei Beach Limited ('us', 'we', 'our', 'management') and the person, aged 18 years and over, named on the Reservation ('you', 'your', 'the reservation holder').
Reservations are not transferable to any other persons. This means that the person named on the reservation must occupy the site/room for the duration of the contract, and is ultimately responsible/liable for occupants and visitors of that site/accommodation. Hahei Beach Limited reserves the right to cancel any booking (without refund) whereby the person named on the reservation is no longer occupying the site/accommodation.
2. Check-In and Check-Out
The reservation holder must register and pay any balance due on arrival at Hahei Holiday Resort, before we will allow any access to the First Light Hahei Glamping Site/accommodation. If you do not check in with us when you arrive, your booking may be deemed a 'non-arrival' and cancelled without refund, allowing your site to be re-let.
Check-In time is 2pm and check-out time is before 10am. Please do not ask for early check-in or late check-out during Peak Summer Season.
If you will be arriving after 6pm, please let us know so we can arrange a late arrival pack and any site access requirements for you. There will also be a number for the Duty Manager if there are any problems.
3. Minimum Stays:
Peak Summer Season is 24 December - end of Waitangi weekend. 3 night minimum nights stay will apply for Peak Summer Season.
Weekends outside of Peak Summer Season, there is a 2 night minimum stay.
Public Holiday weekends, there is a 3 night minimum stay, except for Easter which is 4 nights minimum.
Please check your minimum stays at the time of booking.
Any requested booking less than the above-noted minimum night stays is at the discretion of the General Manager.
4. Payment Policy
Online bookings, via our website, will be charged in full at time of booking. We accept Visa and Mastercard (a 2% credit card surcharge applies). See below for cancellation policies.
One payment per booking (No split accounts) to be paid in full on arrival if not pre-booked.
If for any reason, other than those provided for in sections 1, 5, 9 and 10 of these Terms and Conditions, we do not provide part or all of the accommodation you have reserved, then our liability to you is limited to a maximum of a refund of the amount you have paid us for your reservation reduced by an administration fee, any deduction pursuant to section 10, and by the price of any accommodation and services that have been provided or made available to you by us up to that date.
Cancellation and Amendment Policy (excluding Peak Season see 3 & 5a)
5. Policy Terms and Conditions
If you cancel your booking and provide at least 72 hours written notice (by email with booking reference number noted) prior to the day of arrival, then a 75% refund will apply.
If you cancel your booking (by email with booking reference number noted) within 72 hours of your booked day of arrival, then a 25% refund will apply.
However, if you cancel on the day of arrival or do not show up you will be charged for the full amount due (booked).
If you choose to leave early, no refunds will be paid and the balance of the booking will not be transferable.
5a. Peak Summer Season (see 3)
We require written (email with booking reference number noted) notice of all cancellations and changes to confirmed Peak Season bookings.
After 28th August for the upcoming 'Peak Season', 50% of your total confirmed booking is non-refundable and non-transferable. Payment cannot be transferred as 'credit' to other bookings held by you or by other parties.
After 1 November for the upcoming 'Peak Season', 100% of your total confirmed booking is non-refundable and non-transferable. Payment cannot be transferred as 'credit' to other bookings held by you or other parties.
Note: Confirmed Peak Season bookings cannot be moved to dates outside of Peak Season, reservations cannot be changed or made less than the minimum stay booked.
If you have made a booking after 1 September 2020 and any Covid-19 New Zealand Public Health Response Order means that you cannot legally travel to the Resort on the day on which your booking is scheduled to commence:
Non-Peak Booking Period: You chose either a full refund of any amount which you have paid to us or a full credit; or
Peak Booking Period: We will give you full credit of the amount you have paid to us to be used by you at any time, subject to availability.
Inaccessibility to Hahei Holiday Resort and First Light Hahei Glamping Site:
If in the event you are unable to access Hahei Holiday Resort due to road closures on the Coromandel Peninsula which prevent you from driving to Hahei on the day which your booking is scheduled to commence, you are entitled to be refunded for the day/s which you are unable to access the Resort and the First Light Hahei Glamping Site.
First Light Hahei Glamping Site has a separate entrance on Hahei Beach Rd and through a paddock. Vehicle access is reasonably easy over mown grass and gravel terrain. it is easier to access with vehicles that have 4WD. Please follow the access and driving instructions (there may be limitations due to weather conditions), as advised by the Duty Manager checking you in. The area has both natural and man-made hazards and you are entering the site at your own risk - guests and your vehicle(s) - throughout your stay on the property. Participation in all outdoor activities on site is the responsibility of the guest and at your own risk.
Hahei Beach Resort accepts no liability for accident, loss of property, vehicle or personal injury during your stay.
6. Child Policy
First Light Hahei Glamping Site is an adult-only experience.
7. Pet Policy
Sorry, you cannot bring animals onto the property at any time (except Service Dogs). Please make a request for a Service Dog at the time of booking, to be made to the General Manager prior to arrival.
8. Privacy Act
Unless you instruct us in writing, the booking information provided by you will not be passed on to a third party or disclosed to persons inquiring if you are a guest.
9. Guest Behaviour
We expect reasonable, courteous behaviour from all our guests. Please familiarise yourselves with the Guest Information Compendium and operating manuals on arrival and follow all instructions provided. Management reserves the right to terminate a booking at any time without refund if behaviour is deemed unacceptable by the General Manager.
Management reserves the right to recover costs where extra cleaning is required. We would appreciate your respect for the property, surrounding environment, and leaving the accommodation in a clean and tidy condition.
Please notify reception of any breakages or damage to the Resort property. Management reserves the right to recover all costs.