COVID-19 POLICY UPDATE EFFECTIVE FOR STAYS FROM 20 DECEMBER 2021

ALL guests 12 years+ will require NZ Government Approved Vaccination Certificates from 20 December 2021. Click here for Covid-19 Policy.

House Rules

We appreciate your co-operation

Respect for people, place, and the planet

 

We kindly ask that you agree to follow the House Rules that are in place to keep everybody safe during their stay at Hahei Beach Resort.

Check-In

  • 12pm for campsites, 2pm for accommodation
  • All guests must be registered at reception on arrival
  • Please scan the NZ Covid Tracer App and comply with the relevant Alert Level safety procedures as requested

Check-Out

  • By 10am for camping and accommodation or further charges may apply

Visitors

  • Registered guests are responsible for their visitors at all times
  • All visitors must register at reception, scan the NZ Covid Tracer App, and pay a day visitor fee before accessing the Resort grounds, valid until 10pm
  • Sorry, there is no onsite parking available for visitors - their vehicles are to be left outside the Resort grounds
  • Management reserves the right to refuse entry when the Resort is full

Children

  • Parents will be held responsible for their children at all times
  • Please supervise your children in and around the Resort, especially while they are using the facilities and near the water

Bikes and Scooters

  • We love seeing kids on bikes but please make sure they follow the road rules as there are cars and large vehicles moving around
  • Bike helmets are to be worn at all times by adults and children
  • No bikes are to be ridden in and around the Resort entrance, in front of the main reception building, or in and around the main amenities buildings
  • No bikes to be ridden onsite after sundown

Slow Down

  • All vehicles are to travel at a walking pace only at all times - please be mindful of children and bikes

Behaviour

  • Reasonable behaviour is expected at all times – loud swearing, excessive drinking, and loud parties will not be tolerated
  • Consideration must be shown to other guests at all times
  • Please follow the instructions and requests from the resort team, security & management - they are asking you to do something for a reason

Alcohol

  • May ONLY be consumed on your site, within your unit, or with the designated area of the Resort bar

Quiet Time

  • Quiet time is expected between 10:30pm and 7:00am so please be thoughtful of fellow guests at all times

Powered Campsites

  • Campervans and caravans must: 
    • Have a current Electrical Warrant of Fitness and power leads must be a minimum of 10 metres
    • Provide your own waste container
    • Empty chemical toilets in the dump station provided onsite by The Crescent and Airstrip toilet block
  • Tents plugging into power can only use an approved and tested 'camping style' power cord (with 3 long round pins), at least 10m long, with a safety RCD
  • Please make sure you have your WoF documentation and your tested, tagged power cord available for us to check
  • Power cords must stay within the boundaries of your site
  • You cannot connect vans or tents on multiple sites to one power source
  • Management reserves the right to unplug any connection that does not comply with regulations
  • Generators are not permitted at any time
  • Tents can only be erected on 'a site' – and not outside the accommodation - there must be 1.5m between sites

Parking, Boats, and Trailers 

  • No parking of cars, boats, or trailers outside of your site boundaries - this includes on the roadside, neighbouring sites, and ALL green spaces
  • Parking is allocated for all accommodation, please use this space
  • Limited storage and overflow parking may be available over Peak Season for a daily fee, otherwise, parking is outside of the Resort grounds

Cleaning & Damage

  • Please notify reception of any breakages or damage to the Resort property
  • Management reserves the right to recover the cost of damage or where extra cleaning is required
  • Facilities and BBQs must be left clean and tidy after use

Total Fire Ban

  • Gas BBQs only on the entire Hahei Beach Resort site
  • The Fire Ban also includes the Hahei Beach Dunes

Smoking

  • Smoking is not permitted inside any Resort buildings or accommodation

Pets

  • Sorry, you and your visitors cannot bring pets into the accommodation at any time (except service dogs)
  • Requests for dogs on camping sites outside Peak Season are to be made to the General Manager prior to arrival

Rubbish

  • Keep NZ beautiful – please use the recycling and rubbish bins around the Resort
  • Rubbish bags are available from the designated rubbish and recycling centres and we kindly ask you to take your rubbish to the bins on the day of your departure

As a last resort, if any of these house rules are breached, you may be asked by Hahei Beach Resort Management to leave the resort without a refund.