By making a reservation with a deposit, part or full payment at Hahei Beach Resort (The Resort), you have agreed to abide by these Terms and Conditions:
Reservations are a contract between Hahei Beach Limited ('us', 'we', 'our', 'management') and the person, aged 18 years and over, named on the Reservation ('you', 'your', 'the reservation holder').
Reservations are not transferable to any other persons. The person named on the reservation must occupy the site/room for the duration of the contract, and is ultimately responsible/liable for occupants and visitors of that site/accommodation. Hahei Beach Limited reserves the right to cancel any booking (without refund) whereby the person named on the reservation is no longer occupying the site/accommodation.
Rates are GST (15%) inclusive, in New Zealand Dollars ($NZD).
The Reservation Holder must register and pay balances due on arrival before we will allow any access. If you do not check in with us when you arrive, your booking may be deemed a 'non-arrival' and canceled without refund.
Cancellations and amendments must be in writing via email email@example.com with your booking reference number noted.
Cancellations and Amendments, excluding Peak Season (See 3 and 5A)
If you provide written notice:
Peak Season is from 26 December - end of Waitangi weekend.
Cancellation or amendments to your confirmed Peak Season bookings must be via email firstname.lastname@example.org with booking reference number noted.
Inaccessibility to the Resort:
If you are unable to access the Resort due to road closures on the Coromandel Peninsula preventing you from driving to Hahei on the day which your booking is scheduled to start, you are entitled to be refunded for the day(s) which you are unable to access the Resort.
Our cancellation policy is firm. We recommend guests take out adequate travel insurance to cover the loss of deposit or any accommodation charges should the cancellation policy be applied. This includes leaving the Resort early for any medical conditions, including Covid-19. The New Zealand Government has removed all mandatory Covid-19 requirements, recommendations remain.
Peak Season is 26 December - end of Waitangi Weekend 6 February
When you have booked and stayed with us in the above Peak Season for one year or more, you may submit a Digital Peak Season Booking Request for the following summer. If eligible for a Digital Peak Season Booking Request Form, you will receive an email with a unique single use link after check-in.
From 20 February - May, the Peak Season Booking Request Forms are reviewed. Booking offers will be emailed in the following order:
Child rates apply to children aged 3 – 15 years inclusive. Infants under 3 years, free. Parents or guardians must supervise and will be held responsible for their children at all times within the Resort grounds.
Outside of Peak Season dates, requests for dogs on camping sites, excluding Beachfront, are to be made to the General Manager prior to arrival. If you arrive at the Resort without prior approval, no entry and no refund.
If you have approval to have a dog at your campsite outside of Peak Season:
Unless you instruct us in writing, booking information provided by you will not be passed to a third party or disclosed to anyone.
We are a family-oriented Resort and expect reasonable, courteous behaviour from guests.
Quiet time is 10.30pm - 7am. Loud parties, music and excessive alcohol consumption will not be tolerated. No illegal drugs or associated paraphernalia are allowed.
Visitors to Hahei Beach Resort grounds:
Management reserves the right to recover costs if extra cleaning is required. Please respect the property by doing the dishes, putting them away, and leaving the accommodation in a clean and tidy condition.
Please notify reception of any breakages or damage to the Resort property. Management reserves the right to recover all costs. The guest agrees to pay the daily rate of their accommodation for any downtime on the accommodation caused by damage by the guest, where the accommodation cannot be rented out.
Specific Fixed changes: $1,200 Fire Call-outs due to steam or smoke resulting from smoking and/or negligent use of bathrooms, kitchens and BBQs or smoking • $200 Security Call Out for noise complaints or other breaches of resort rules • $100 Lockout Fee – to provide access after-hours, due to guest losing the key • $100 Call Out fee for Emergency Repairs due to guest damage or negligence • $200 min for excessive cleaning of accommodation • $50 lost keys • $300 penalty smoking in accommodation *No Smoking • $500 hypoallergenic cleaning for pets* No Pets in accommodation • $50 for other damage, cleaning, breakage, relocating furniture, etc plus costs to rectify.
We are a busy beachfront property with direct, unfenced access to Hahei Beach and the Wigmore Stream. You are agreeing and are responsible for ensuring safety for all in your group.
Security cameras are in place for guest and staff safety. Information will be passed to Police if required. Security patrols take place throughout the Resort. You must follow security and management instructions. If, after receiving a warning from the Manager or Security, the guest fails to comply with Resort Rules, the accommodation/campsite must be vacated immediately, and guests will forfeit the booking. Security staff reserve the right to film any behaviour which is in breach of the Resort Rules.
Children under 16 must be supervised by an adult at all times especially on roads with large vehicles.
Bikes - cyclists must follow the road rules as there are cars and large vehicles moving around:
Speed Limit 5km - when entering, exiting and within the Resort by vehicle, bike, skateboard or scooter - speeds must be walking pace, less than 5km/hour at all times. NZ road rules apply within the resort. Roadways are shared with pedestrians, cyclists, scooters, large vehicles including motorhomes, caravans, boat trailers, tractors, delivery trucks.
Parking - must be within your designated site only with your permit clearly displayed.
Wellness and Covid-19 - if any member of your group is suffering from a medical condition that may be infectious, please practice good hygiene standards, consider others in preventing the spread of illness and seek immediate medical advice from your health professional.
Waterways - these include Hahei Beach, Hot Tubs, Wigmore Stream, Showers, Baths, Laundries and Kitchen facilities with very hot water. It is your responsibility to supervise children and care for your group at all times.
Hahei Beach - once you leave the Resort grounds, you accept full responsibility for your own, and your group’s health and safety. The ocean at Hahei Beach can be dangerous and is only patrolled by lifeguards in peak periods. Swim between the flags when lifeguards are on duty. Swimming in the Wigmore Stream is at your own risk.
Hot Tubs - Hot Tub hire must be made on the day at reception. Booking times are limited. Terms and Conditions of hire apply, paying the fee before being issued with a key. Cover and lock cover pool when not in use, return the key to reception. Children under 16 must be supervised by an adult at all times. Hot Tubs may not be operational to allow for repair or maintenance.
Licensed Bar Onsite - enjoy with the designated bar perimeter area:
Fire Ban - in the Resort and surrounding area from 1st November to 1st April. This includes Hahei Beach. No unattended candles, open BBQs, lanterns or fireworks.
BBQs - must be attended by an adult at all times. Only gas BBQs may be used, no open charcoal BBQ’s allowed.
First Aid - emergencies dial 111. For minor injuries, report to reception for assistance, or phone the office after hours. There is a defibrillator at reception.
Tsunami Plan - ensure your group has a plan and is aware of the Tsunami warning system for the local area, listed on the Resort Map provided on arrival.
In Case of Emergency - you agree that you, your group and any visitors registered with you will follow the instructions of the Hahei Beach Resort staff.
Breakages, Accidents, Hazards - report to Resort staff immediately.
Lock it or Lose It - lock your accommodation, vehicles and personal possessions at all times. Hahei Beach Limited cannot be liable for any theft or damage to vehicles or your personal belongings, including food stored in Resort fridges and freezers.
Respect - Resort Rules are online and on your Resort Map provided on arrival.
Powered Campsites - a current electrical WOF is required for all campervans, caravans. A camping approved round pin, RCD power cord (10m long) is required for any electrical connections.
Hahei Beach Limited reserves the right to update these Terms and Conditions.