Frequently Asked Questions

The office is open from 8.30am to 6.30pm in Winter, and from 8.30am to 8.00pm in Summer. Please phone Reception on 07 866 3889 if you are due to arrive later than 6.30pm

You can check in from 2.00pm for accommodation and from 12.00pm for camping. 

Check out is by 10.00am for both accommodation and camping.

We accept  Mastercard,and Visa. Peak Season Deposits are via Direct Credit.

Full payment is requested when booking. See Terms and Conditions for Peak Season bookings.

No, sorry, we have a strict "No animal" policy.

Yes, we have a children's playground located near the main facilities.

Hot Water Beach is a 5 minute drive away (8km)

There is no coastal walk to Hot Water Beach. We do not advise walking as the roads are very busy and do not have footpaths.

You can access Hot Water Beach up to 2 hours either side of low tide. See notice board at reception for tide times.

The walk to Cathedral Cove is not affected by tide, so you can go there at any time. At very high tide, you may not be able to pass through the cave without getting your feet wet.

Yes, we have Internet access supplied by IAC. Ask at reception for details.

Yes, we have washing machines and dryers priced at $4.00 each per cycle.

Yes we have an on-site general store with an Allpress coffee machine and the basics - milk, bread, cold drinks, ice creams etc.  There is also the Hahei General Store is located 8 minute’s walk from the resort.

No, we do not have a restaurant on site. Over our Peak Season we have pop up dining options available in camp.  Restaurants, takeaways and an ice-cream parlour (seasonal opening) are located 8 minutes walk from the resort in Hahei Village.

Yes you can, the water is supplied from our own deep well and is tested regularly.