Terms & Conditions

Reservation Terms and Conditions - Updated 1 September 2020

By making a reservation at Hahei Holiday Resort (The Resort), you agree to abide by these Terms and Conditions.

1. Reservations

Reservations are a contract between Hahei Beach Limited ('us', 'we', 'our', 'management') and the person, aged 18 years and over, named on the Reservation ('you', 'your', 'the reservation holder').

Reservations are not transferable to any other persons. This means that the person named on the reservation must occupy the site/room for the duration of the contract, and is ultimately responsible/liable for occupants and visitors of that site/accommodation. Hahei Beach Limited reserves the right to cancel any booking (without refund) whereby the person named on the reservation is no longer occupying the site/accommodation.

2. Check-In and Check-Out

The reservation holder must register and pay any balance due on arrival, before we will allow any access to sites/rooms. If you do not check in with us when you arrive, your booking may be deemed a 'non-arrival' and cancelled without refund, allowing your site/accommodation to be re-let. Check-In time 12pm for camping and 2pm for all accommodation and check-out time is before 10am for all accommodation and camping. Please do not ask for early check-in or late check-out during Peak Season.

If you will be arriving after 6.30pm, please let us know so we can arrange a late arrival pack for you which will be left in the late arrival box external to reception. There will also be a number for the Duty Manager if there are any problems.

3. Minimum Stays Peak Season & Public Holidays

Peak Season is 26 December - end of Waitangi weekend.Minimum nights stay will apply for Peak Season and Public Holiday weekends. Please check your minimum stays at the time of booking.

Any requested bookings less than the above noted minimum night stays is at the discretion of the General Manager.

4. Payment Policy

Online bookings, via our website, will be charged in full at time of booking.  We accept Visa and Mastercard (a 2% credit card surcharge applies).  See below for cancellation policies.

One payment per booking (No split accounts) to be paid in full on arrival if not pre-booked.

If for any reason, other than those provided for in sections 1, 5, 9 and 10 of these Terms and Conditions, we do not provide part or all of the accommodation you have reserved, then our liability to you is limited to a maximum of a refund of the amount you have paid us for your reservation reduced by an administration fee, any deduction pursuant to section 10, and by the price of any accommodation and services that have been provided or made available to you by us up to that date.

Cancellation and Amendment Policy (excluding Peak Season see 3 & 5a)

5. Policy Terms and Conditions

If you cancel your booking and provide at least 72 hours written notice (by email with booking reference number noted) prior to the day of arrival, then a 75% refund will apply.

If you cancel your booking (by email with booking reference number noted) within 72 hours of your booked day of arrival, then a 25% refund will apply.

However, if you cancel on the day of arrival or do not show up you will be charged for the full amount due (booked).

If you choose to leave early, no refunds will be paid and the balance of the booking will not be transferable.

5a. Peak Season (see 3)

We require written (email with booking reference number noted) notice of all cancellations and changes to confirmed Peak Season bookings.

After 28th August for the upcoming 'Peak Season', 50% of your total confirmed booking is non-refundable and non-transferable.  Payment cannot be transferred as 'credit' to other bookings held by you or by other parties.

After 1 November for the upcoming 'Peak Season', 100% of your total confirmed booking is non-refundable and non-transferable.  Payment cannot be transferred as 'credit' to other bookings held by you or other parties.

Note: Confirmed Peak Season bookings cannot be moved to dates outside of Peak Season, reservations cannot be changed or made less than the minimum stay booked.

COVID 19

If you have made a booking after 1 September 2020 and any Covid-19 New Zealand Public Health Response Order means that you cannot legally travel to the Resort on the day on which your booking is scheduled to commence:

Non-Peak Booking Period: You chose a either a full refund of any amount which you have paid to us or a full credit; or

Peak Booking Period: We will give you a full credit of the amount you have paid to us to be used by you at any time, subject to availability.

Inaccessibility to the Resort:

If in the event you are unable to access the Resort due to road closures on the Coromandel Peninsula which prevent you from driving to Hahei on the day which your booking is scheduled to commence, you are entitled to be refunded for the day/s which you are unable to access the Resort.

Please advise us before arrival if you want to change the number of people in your reservation. The maximum number of people allowed in accommodation is specified in the Room Descriptions, and there is a maximum of five (5) people per camping site. Any changes outside of this policy is at the discretion of General Management only.

Parking (Peak Season and Easter Weekend)

For Peak Season and Easter Weekend only 1 vehicle (other than your Caravan/Campervan) is to be located within your designated and paid site.  We have 'overflow' parking which can be booked per site at $10/day, or when full, you can park your vehicle/boat/other at Donavon Contractors (located 2km from the Resort) for the same amount per day.

6. Child Policy

Child rates apply to children aged 3 – 15 inclusive. No charge for infants under 3 years old. Parents will be held responsible for their children at all times. Younger children must be supervised at all times and accompanied by an adult in the communal facilities.

7. Pet Policy

Sorry, you and your visitors cannot bring animals into accommodation at any time (except Service dogs). Requests for dogs on camping sites outside Peak Season are to be made to the General Manager prior to arrival.

8. Privacy Act

Unless you instruct us in writing, the booking information provided by you will not be passed on to a third party or disclosed to persons inquiring if you are a guest.

9. Guest Behaviour

We are a family oriented Resort and expect reasonable, courteous behaviour from all our guests. Please respect other guests and allow everyone to enjoy their holiday. Management reserves the right to terminate a booking at any time without refund, if behaviour is deemed unacceptable by the General Manager.

10. Cleaning/Damage

Management reserves the right to recover cost where extra cleaning is required. We would appreciate your respect of the property by doing the dishes, putting them away and leaving the accommodation in a clean and tidy condition.

Please notify reception of any breakages or damage to resort property. Management reserves the right to recover all costs.

Please review our Resort Rules for information on behaviour, alcohol, parking, using powered sites, smoking, visitors, bikes, rubbish, and more.

 

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