Terms & Conditions

Reservation Terms and Conditions (updated 1/06/20)

By making a reservation at Hahei Holiday Resort (The Resort), you agree to abide by these Terms and Conditions and our Resort Rules.

1. Reservations are a contract between Hahei Beach Limited ('us', 'we', 'our', 'management') and the person, aged 18 years and over, named on the Reservation ('you', 'your', 'the reservation holder').

Reservations are not transferable to any other persons. This means that the person named on the reservation must occupy the site/room for the duration of the contract, and is ultimately responsible/liable for occupants and visitors of that site/accommodation. Hahei Beach Limited reserves the right to cancel any booking (without refund) whereby the person named on the reservation is no longer occupying the site/accommodation.

2. Check In/Check Out

The reservation holder must register and pay any balance due on arrival, before we will allow any access to sites/rooms. If you do not check in with us when you arrive, your booking may be deemed a 'non-arrival' and cancelled without refund, allowing your site/accommodation to be re-let.

Check in time is from 2pm for all accommodation, and 12pm for camping.  Check out time is before 10am for all accommodation and camping.

Please do not ask for early check in or late check out during our  Peak Season.

If you will be arriving after 6.30pm, please let us know so we can arrange a late arrival pack for you which will be left in the late arrival box external to reception.

3. Minimum Stays Peak Season & Public Holidays

Minimum nights stay from 26 Dec until 10 Jan (Xmas Peak):

All Accommodation: 5 nights

All Camping: 7 nights

Minimum nights stay from 11 Jan until 8 Feb (Peak):

All Accommodation: 3 nights

All Camping: 2 nights

Any requested bookings less than the above noted minimum night stays is at the discretion of the General Manager.

4. Payment Policy

  • Online bookings, via our website, will be charged in full at time of booking.  We accept Visa and Mastercard (a 2% credit card surcharge applies).  See below for cancellation policies.
  • One payment per booking (No split accounts) to be paid in full on arrival if not pre-booked.

If for any reason, other than those provided for in sections 1, 5, 9 and 10 of these Terms and Conditions, we do not provide part or all of the accommodation you have reserved, then our liability to you is limited to a maximum of a refund of the amount you have paid us for your reservation reduced by an administration fee, any deduction pursuant to section 10, and by the price of any accommodation and services that have been provided or made available to you by us up to that date.

5. Cancellation and Amendment Policy (excluding Peak Season 26 Dec-8 Feb see 5a)

Policy Terms and Conditions:

  • If you cancel your booking and provide at least 72 hours written (email with booking reference number noted) notice prior to day of arrival, then a 75% refund will apply.
  • If you cancel your booking without providing 72 hours written (email with booking reference number noted) notice prior to day of arrival, then a 25% refund will apply.
  • On your 'due day of arrival', for cancellations or 'non-arrival's', you will be charged for the full amount due (booked). 
  • If you choose to leave early, no refunds in part apply nor is the balance of booking is transferable. 

5a. Peak Season (all bookings between 26 Dec – 8 Feb)

Peak Season: We require written (email with booking reference number noted) notice of all cancellations and changes to confirmed Peak Season bookings.

  • After 28th August for the upcoming 'Peak Season', 50% of your total confirmed booking is non-refundable and non-transferable.  Payment cannot be transferred as 'credit' to other bookings held by the booker or other parties.
  • After 1 November for the upcoming 'Peak Season', 100% of your total confirmed booking in non-refundable and non-transferable.  Payment cannot be transferred as 'credit' to other bookings held by the booker or other parties.

Note: Confirmed Peak Season bookings cannot be moved to dates outside of Peak Season, reservations cannot be changed or made less than the minimum stay booked.

Inaccessibility to the Resort:

If in the event you are unable to access the Resort due to all Road Closures to Hahei on the day of arrival, you are entitled to be refunded the day/s you are unable to access the Resort.

Please advise us before arrival if you want to change the number of people in your reservation. The maximum number of people allowed in accommodation is specified in the Room Descriptions, and there is a maximum of five (5) people per camping site. Any changes outside of this policy is at the discretion of General Management only.

Parking (Peak Season and Easter Weekend)

For Peak Season and Easter Weekend only 1 vehicle (other than your Caravan/Campervan) is to be located within your designated and paid site.  We have 'overflow' parking which can be booked per site at $10/day, or when full, you can park your vehicle/boat/other at Donavon Contractors (located 2km from the Resort) for the same amount per day.

6. Child Policy

Child rates apply to children aged 3 – 15 inclusive. No charge for infants under 3 years old. Parents will be held responsible for their children at all times. Younger children must be supervised at all times and accompanied by an adult in the communal facilities.

7. Pet Policy

Sorry, you and your visitors cannot bring animals into accommodation at any time (except Service dogs). Requests for dogs on camping sites outside peak season are to be made to the General Manager.

8. Privacy Act

Unless you instruct us in writing, the booking information provided by you will not be passed on to a third party or disclosed to persons inquiring if you are a guest.

9. Behaviour

We are a family oriented Resort and expect reasonable, courteous behaviour from all our guests. Please respect other guests and allow everyone to enjoy their holiday. Management reserves the right to terminate a booking at any time without refund, if behaviour is deemed unacceptable by the General Manager.

10. Cleaning/Damage

Management reserves the right to recover cost where extra cleaning is required. Dish washing is not included in your room rate and a $50 charge will apply.

Please notify reception of any breakages or damage to resort property. Management reserve the right to recover all costs.

Please review our Resort Rules for information on behaviour, alcohol, parking, using powered sites, smoking, visitors, bikes, rubbish, and more.





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